Refund policy

Every display is built to order. When you book a delivery week we buy fresh pumpkins, gourds and hay for your specific porch, so our costs are committed well before we arrive.

When we issue a refund

If we are unable to provide your delivery, you receive a full refund. That is our commitment. If anything on our side prevents us from installing your display in the week you booked, we refund the order in full, no questions asked.

All other sales are final

Because materials are purchased for your specific order, we are not able to offer refunds for a change of mind after your delivery week is confirmed.

We are also unable to refund, replace or re-style a display once it has been installed. This includes damage from wind, rain, storms or heat. Once your display is delivered and arranged it belongs to you.

Real pumpkins are seasonal

A display typically looks its best for three to five weeks depending on the weather. That is the nature of fresh produce and is not grounds for a refund.

Need to change your week?

Call or text us at 239-307-8857 as early as you can. We will always try to move you to another week in the same season if our schedule allows.

Questions about an order? Email info@porticopumpkins.com or call 239-307-8857.